Shipping Policy

Last updated: 1 October 2026

HABANO & ALMA ships internationally from Europe. This policy explains how orders are processed and delivered, and sets out your responsibilities regarding customs, import duties, and delivery. By placing an order, you accept the terms below.

1. Order processing

Orders are prepared and dispatched within 2–3 business days after payment is confirmed and any required age and compliance checks are completed. Orders are not shipped or delivered on weekends or public holidays. You will receive a confirmation, and tracking details where available, once your order has been dispatched.

2. Destinations and delivery estimates

We deliver to selected countries where the import of cigars is lawful. Estimated delivery times vary by destination and carrier:

Europe: as advised by the carrier at dispatch
Rest of world (where served): as advised by the carrier at dispatch

All delivery times are estimates only and are not guaranteed. They begin from the date of dispatch, not the date of order, and may be affected by carrier delays, weather, customs inspection, remote destinations, and other factors outside our control.

3. Shipping charges

Shipping is charged per box, according to the destination, and from four boxes onwards the per-box rate is halved. The exact amount is calculated and displayed at checkout before you complete your order.

Destination	1–3 boxes (per box)	4 boxes or more (per box)
Portugal, France, Germany, Belgium and Austria	€30	€15
Mainland China	€40	€20
All other destinations, including Spain, the rest of Europe, Hong Kong, Macau and Taiwan	€45	€22.50

Examples of the total shipping charge:

Boxes	€30 destinations	Mainland China	€45 destinations
1	€30	€40	€45
2	€60	€80	€90
3	€90	€120	€135
4	€60	€80	€90
5	€75	€100	€112.50
6	€90	€120	€135
10	€150	€200	€225

Worth knowing: because the rate halves at four boxes, four boxes cost less to ship than three — to France, for example, €60 instead of €90. If you are ordering three boxes, adding a fourth lowers your shipping charge. We will remind you of this in the cart.

The €30 rate applies only to Portugal, France, Germany, Belgium and Austria. All other European countries — including Spain, Italy, the Netherlands, Malta, the United Kingdom and Switzerland — are charged at the €45 rate.

Boxes sold in pairs

A few references are supplied to us in pairs and are sold the same way. On those product pages the quantity moves in steps of two, and the minimum order is two boxes. They count towards the four-box rate like any other box — two pairs make four boxes and qualify for the reduced rate.

4. Customs, import duties and taxes

International shipments may be subject to import duties, taxes, tobacco excise, customs fees, and other charges levied by the destination country. These charges are the sole responsibility of the buyer (the recipient) and are not included in the product price or shipping cost. They are determined by the customs authorities of the destination country and are payable in addition to your order. We have no control over these charges and cannot predict their amount.

If a parcel is refused, unclaimed, or returned because import charges were not paid or import requirements were not met, any return shipping, storage, or destruction costs may be deducted from any refund, and original shipping charges are non-refundable.

5. Buyer responsibility for import legality

It is the buyer's responsibility to ensure that importing cigars and tobacco products into the destination country is lawful, and to comply with any applicable quantity limits, licences, age requirements, and declarations. We do not ship to destinations where such imports are prohibited, and we do not sell or ship to addresses within the United States. Please review our Cuban Products & Sanctions Compliance Notice and Age Verification pages before ordering.

6. Delivery, signature, and risk

An adult signature may be required upon delivery in accordance with regulations governing tobacco products. Please provide a complete and accurate delivery address; we are not responsible for delays or non-delivery caused by an incorrect or incomplete address. Risk in the goods passes to you upon delivery to the address you provide, or to your designated carrier or forwarder.

7. Lost or delayed shipments

If your tracking has not updated or your order has not arrived within a reasonable time after the estimated delivery window, please contact us at admin@habanoalma.com with your order number so we can investigate with the carrier. Claims for damage in transit are handled under our Refund & Return Policy.